Grey Rock Casino is a land-based casino and entertainment facility located on Madawaska Maliseet First Nation territory at 100 Chief Joanna Blvd, Edmundston, New Brunswick, Canada. The casino operates under a service provider agreement with the New Brunswick Lotteries and Gaming Corporation (NBLGC), the provincial Crown corporation responsible for gaming oversight in New Brunswick.
Identity verification at Grey Rock Casino applies in two primary contexts: entry to the physical facility and access to personal data held by the casino. Both are governed by documented rules and the casino’s privacy policy. This page sets out those requirements and the procedures associated with each.
1. Age Verification and Entry Requirements
Grey Rock Casino enforces a minimum age requirement of 19 years for all patrons entering the facility. This requirement applies without exception and is consistent with New Brunswick provincial law governing access to licensed gaming venues.
Staff are authorized to request proof of age from any patron who appears to be 25 years of age or under. When such a request is made, the patron must present a valid, government-issued photo identification document. Entry will not be permitted if the patron is unable to produce acceptable identification or if the identification presented does not confirm that the individual is 19 years of age or older.
1.1 Accepted Identification
The casino requires government-issued photo identification. While the specific list of accepted documents is subject to staff discretion and applicable provincial standards, government-issued photo ID generally includes documents such as a valid Canadian passport, provincial driver’s licence, or other official government-issued identification bearing the holder’s photograph and date of birth.
Identification must be current and legible. Expired documents are not accepted as valid proof of age or identity.
1.2 Purpose of Age Verification
Age verification at the point of entry is a core component of Grey Rock Casino’s responsible gaming obligations. Preventing access by individuals under the legal age is identified as a priority in the casino’s responsible gaming policy. Staff are trained to apply this requirement consistently and without exception.
2. Loyalty and Guest Services Program Registration
Patrons who wish to register for the casino’s guest services or loyalty program must complete registration in person at the facility. Remote or online registration for this program is not described in the casino’s official documentation.
The registration process requires the following steps:
- Visit Grey Rock Casino in person
- Speak with a guest services representative at the designated desk
- Present a valid government-issued photo ID confirming that the patron is 19 years of age or older
- Complete the required registration forms and return them to guest services
Registration is not available without in-person identity verification. The casino does not accept registration on behalf of another individual.
3. Personal Data Access and Identity Confirmation
Grey Rock Casino collects and retains personal information in connection with its operations. Under its privacy policy, patrons have the right to access and verify the personal information that the casino holds about them.
Access to personal data is granted upon written request. Before any personal information is disclosed or confirmed, the casino requires that the requesting individual’s identity be verified. The privacy policy states that access will be provided once identity can be confirmed, with the specific method of confirmation determined by the casino on a case-by-case basis.
3.1 Requesting Access to Personal Information
To submit a written request for access to personal data, patrons may contact Grey Rock Casino using the following details:
Email [email protected]
Phone (506) 735-2820
Requests should clearly identify the individual making the request and include sufficient information to allow the casino to locate the relevant records. The casino will not release personal information to a third party without appropriate authorization and identity confirmation.
3.2 Corrections to Personal Information
If a patron believes that personal information held by the casino is inaccurate or incomplete, they may notify the casino in person. Corrections or updates to personal data are handled through direct communication with casino staff. The casino’s privacy policy confirms this as an available procedure.
4. Scope of This Policy
The identity verification procedures described on this page apply specifically to the land-based Grey Rock Casino facility in Edmundston, New Brunswick, operated by Grey Rock Entertainment Centre Inc. under NBLGC oversight.
Various online platforms use names or branding similar to Grey Rock Casino. These online platforms are not part of the provincially regulated land-based operation described in this document. The New Brunswick Lotteries and Gaming Corporation has not publicly confirmed any official online casino platform operating under the Grey Rock Casino name. The only officially regulated online casino platform for New Brunswick is operated by the Atlantic Lottery Corporation under NBLGC authority.
Any identity verification claims or procedures described on third-party or similarly named online platforms are not governed by this policy and are not the responsibility of Grey Rock Casino as a land-based licensed operator.
5. Contact Information
For questions related to identity verification, entry requirements, or personal data access, patrons may contact Grey Rock Casino at:
Address 100 Chief Joanna Blvd, Edmundston, New Brunswick, E7C 0C1, Canada
Phone (506) 735-2820
Email [email protected]
Website www.greyrockcasino.com
For privacy-related inquiries, written requests should be directed to the email address above. In-person inquiries regarding entry requirements or program registration should be addressed to guest services staff at the facility.